Conversion Optimization: Converting Your Website Visitors into Customers - Softcover

Saleh, Khalid; Shukairy, Ayat

Softcover

ISBN 10: 1449377564 ISBN 13: 9781449377564

Publisher: O′Reilly, 2010

Synopsis

How do you turn website visitors into customers?

Conversion Optimization offers practical advice on how to persuade visitors to make a buying decision -- without driving them away through data overload or tedious navigation. You'll learn how to use marketing principles, design, usability, and analytics on your site to increase your buyer-to-visitor ratio, whether you're involved with marketing or designing a large ecommerce site, or managing a modest online operation.

Based on the authors' broad experience in helping businesses attract online customers, this book addresses every aspect of the process, from landing visitors to finalizing the sale. You'll learn several techniques for blending successful sales approaches with the particular needs of the people you want to attract. Are you ready to do what it takes to get a double-digit conversion rate?

• Explore case studies involving significant conversion rate improvements
• Walk through different stages of a sale and understand the value of each
• Understand your website visitors through persona creation
• Connect with potential customers and guide them toward a conversion
• Learn how to deal with FUDs -- customer fears, uncertainties, and doubts
• Examine the path that visitors take from landing page to checkout
• Test any change you make against your original design

"The Web is unique in its ability to deliver this almost improbable win-win: You can increase revenue AND make your customers happy. Yet most websites stink. Worry not, Khalid and Ayat to the rescue! Buy this book to follow their practical advice on how to create high converting websites that your visitors love." --Avinash Kaushik, author of Web Analytics 2.0 and Web Analytics: An Hour A Day (both Sybex)

About this title

About the Author

Khalid Saleh is co-founder of e-commerce optimization company Invesp Consulting. Saleh is an in-demand speaker who has presented at such industry events as SMX Toronto, ACCM, Refresh, among others. Quoted in publications including Internet Retailer, California Executive, and Chicago Sun-Times, Saleh has over 12 years of experience in e-commerce architecture, design and implementation. Saleh's work has helped generated an average 30% improvement in conversion rates for Invesp Consulting clients including Motorola, Levelor, Citrix, WWT, Nabors and AMEX. Ayat Shukairy is co-founder of Invesp Consulting, an e-commerce optimization company. Shukairy focuses deeply on website usability and has led over 30 conversion optimization projects for companies including ReMAX, HowStuffWorks, RHDJapan and Discovery. Shukairy's work has helped generate an average 30% improvement in conversion rates for Invesp clients. She is a featured blogger on sites such as Elastic Path, Toilet Paper Entrepreneur, Internet Retailer, Reinvention Marketing and the Invesp blog. Shukairy has spoken at events such as SES and Internet Retailer.

Edition details

• Publisher: O′Reilly
• Publication date: 2010
• Language: English
• ISBN 10: 1449377564
• ISBN 13: 9781449377564
• Binding: Paperback
• Number of pages: 268