I WANT TO COMPLAIN! : an alternative guide to customer service - Softcover

Nuttall, Peter

Softcover

ISBN 10: 1447852303 ISBN 13: 9781447852308

Publisher: Lulu Press, Inc., 2011

Synopsis

Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone. The second section of the book contains a collection of genuine complaint letters along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.

About this title

About the Author

Peter became musical director of the Fatfield Junior Operatic Society (now the Rainbow Youth Theatre) in 1996. He then became Director-Chairman of the Washington Theatre Group from 2000 to 2005. He wrote, directed and produced his first stage show at the age of 26, a musical called 'Dark Heart', which was first staged by the Washington Theatre Group in 2001 and again in 2003. He concentrated on writing for stage with 'Cinderella and the Pantomime Thief' and 'Snow White and the Curse of the Ice Queen' among the scripts published by www.lazybeescripts.co.uk.

Edition details

• Publisher: Lulu Press, Inc.
• Publication date: 2011
• Language: English
• ISBN 10: 1447852303
• ISBN 13: 9781447852308
• Binding: Paperback
• Number of pages: 92