Enterprise Service Management (ESM): The art of ESM in the era of AI, blockchain and metaverse - Softcover

Haque, Enamul

 
9781447826613: Enterprise Service Management (ESM): The art of ESM in the era of AI, blockchain and metaverse
Softcover
ISBN 10: 1447826612 ISBN 13: 9781447826613
Publisher: Lulu Press Inc, 2023

Synopsis

Looking to optimise your organisation's service delivery and maximise value creation? Enterprise Service Management (ESM) is the management approach you need. In this comprehensive guide to ESM, you will learn everything you need to know to succeed in the modern digital environment. This book covers everything from the paradigm shift and digital transformation to the ESM framework, operating model, and the latest trends in ESM. You will discover how to establish an ESM operating model, create an ESM strategy, implement ESM OKRs, and more. With practical insights and examples from various departments within an organisation, including IT, finance, and procurement, this book is essential for anyone interested in adopting a service-oriented mindset to achieve ESM success.

"synopsis" may belong to another edition of this title.

Publisher
Lulu Press Inc
Publication date
2023
Language
English
ISBN 10 
1447826612
ISBN 13 
9781447826613
Binding
Paperback
Number of pages
184