Items related to Practices and Principles in Service Design: Stakeholder,...

Practices and Principles in Service Design: Stakeholder, Knowledge and Community of Service - Softcover

Qin Han

 
9781446161074: Practices and Principles in Service Design: Stakeholder, Knowledge and Community of Service
Softcover
ISBN 10: 1446161072 ISBN 13: 9781446161074
Publisher: LULU, 2010

Synopsis

How do service designers manage multiple stakeholder involvement in complex projects? How do they generate knowledge and disseminate it? What is a Community of Service, and why is it important to the future of service design practice? In this book, based on her PhD thesis, Qin Han examines the practice and theory of service design, identifying three common design approaches to stakeholder management, and the knowledge that service designers need to develop projects and groups. This groundbreaking study of the relatively new discipline of service design offers a useful summary of existing literature from related fields and places it in a design context. Dr Han concludes with important proposals for the future study, practice and teaching of Service Design. A must-read for practitioners, academics and students of design, business and management.

"synopsis" may belong to another edition of this title.

Publisher
LULU
Publication date
2010
ISBN 10 
1446161072
ISBN 13 
9781446161074
Binding
Paperback
Number of pages
274