Service Design and Delivery (Service Science: Research and Innovations in the Service Economy) - Hardcover
Book 3 of 10: Service Science: Research and Innovations in the Service Economy
Synopsis
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations.
While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
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Product Description
Service Design and Delivery This inclusive overview of the increasingly important role played by the service industry focuses on the development of the various processes employed by service organizations as well as exploring the links between service management and products. Full description
Review
From the reviews:
“This book is for ... organization that wants to design customer-centric service delivery. ... This book moves to a new level, describing in detail the elements of the emerging discipline of service science. It is an outstanding contribution to the field, and should be required reading for marketing and operations leaders for organizations.” (Ernest Hughes, ACM Computing Reviews, June, 2011)
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Service Design and Delivery (eng)
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Service Design and Delivery
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Service Design and Delivery (Service Science: Research and Innovations in the Service Economy)
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Service Design and Delivery
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Service Design and Delivery
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SPRINGER NATURE Apr 2011, 2011
ISBN 10: 1441983201
ISBN 13: 9781441983206
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Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
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Buch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery. 170 pp. Englisch. Seller Inventory # 9781441983206
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Service Design and Delivery
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Service Design and Delivery
Print on DemandSeller: moluna, Greven, Germany
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Gebunden. Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Lays the groundwork for a universal presentation of the term serviceFeatures a mixture of empirical research as well as cases studies and actual tools/exercises to ensure the link between research and practiceHolistic overview of service de. Seller Inventory # 4176574
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Service Design and Delivery
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Condition: New. Print on Demand pp. 192 52:B&W 6.14 x 9.21in or 234 x 156mm (Royal 8vo) Case Laminate on White w/Gloss Lam. Seller Inventory # 5493662
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Service Design and Delivery
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Condition: New. PRINT ON DEMAND pp. 192. Seller Inventory # 182387019