Items related to A Guide to Computer User Support for Help Desk and...
Synopsis
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 4e, International Edition focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.
"synopsis" may belong to another edition of this title.
Product Description
A book from Cengage Learning on 'A Guide to Computer User Support for Help Desk and Support Specialists, International Edition'.
Review
"Beisse honestly expresses the job needs for the average customer support person."
"About this title" may belong to another edition of this title.
- PublisherSouth-Western
- Publication date2009
- ISBN 10 1439042055
- ISBN 13 9781439042052
- BindingPaperback
- LanguageEnglish
- Edition number4
- Number of pages592
Search results for A Guide to Computer User Support for Help Desk and...
International Edition
A Guide to Computer User Support for Help Desk and Support Specialists, International Edition
International EditionSeller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. A Guide to Computer User Support for Help Desk and Support Specialists, International Edition This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9781439042052
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists, International Edition
Published by
Course Technology 16/10/2009, 2009
ISBN 10: 1439042055
ISBN 13: 9781439042052
Used
Paperback
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9781439042052
Quantity: 1 available
International Edition
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS 4ED (IE) (PB 2009)
International EditionSeller: Basi6 International, Irving, TX, U.S.A.
Seller rating 5 out of 5 stars
Condition: Brand New. New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Seller Inventory # ABEJUNE24-404427
Quantity: 2 available