Items related to A Guide to Help Desk Concepts, International Edition
Synopsis
A Guide to Service Desk Concepts: Service Desk and the IT Infrastructure Library, 3e, International Edition discusses the different types of help desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical help desk, and the processes and technologies commonly employed to ensure the help desk is operating efficiently and effectively. In the third edition, the author also incorporates the use of ITIL standards, which are becoming increasingly widespread in the help desk field.
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A GUIDE TO HELP DESK CONCEPTS 3ED (IE) (PB 2009)
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A Guide to Help Desk Concepts
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A Guide to Help Desk Concepts
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International Edition
A GUIDE TO HELP DESK CONCEPTS 3ED (IE) (PB 2009)
International EditionSeller: UK BOOKS STORE, London, LONDO, United Kingdom
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Condition: New. Brand New! Fast Delivery This is an International Edition and ship within 24-48 hours. Deliver by FedEx and Dhl, & Aramex, UPS, & USPS and we do accept APO and PO BOX Addresses. Order can be delivered worldwide within 6-10 days and we do have flat rate for up to 2LB. Extra shipping charges will be requested if the Book weight is more than 5 LB. This Item May be shipped from India, United states & United Kingdom. Depending on your location and availability. Seller Inventory # CS 9781439040225
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