Synopsis
When a customer is upset with your company, you have an opportunity. You can ?become the company,? defuse the situation, win the customer over, and ensure continued business. That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.
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Calming Upset Customers: Stay in Control in Any Situation (Crisp Fifty Minute Series)
Seller: Open Books, Chicago, IL, U.S.A.
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paperback. Condition: Very Good. Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books. Seller Inventory # mon0000704111
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Calming Upset Customers (Crisp Fifty Minute Series)
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Calming Upset Customers, Fourth Edition
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Calming Upset Customers: Stay in Control. In Any Situation (Crisp Fifty Minute Series)
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paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_415600799
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Calming Upset Customers: Stay in Control. In Any Situation (Crisp Fifty Minute Series)
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1426018347I5N00