Synopsis
Module 10 discusses the important topic of student retention. It explains the concept of retention and its importance to the student and the school, techniques for meeting student needs, effective communication, considerations in advising students, and strategies in the classroom that can positively affect student retention. The sections included in this module are as follows: section 1: student retention: an overview; section 2: student service is customer service; and section 3: effective communication.
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Workbook for Milady U Faculty Development: Module 10 Customer Service in the Classroom (Faculty Development Workbook) Solomon, Amy and Quantum Integrations
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