Synopsis
This easy-to-read book provides guidelines for the creation of service and market supremacy by using customer service as a strategic tool. Among the 101 lessons covered are: *developing a competitive frame of mind *guidelines for executives and managers as to how this can be achieved *creating the proper service infrastructure *the practices necessary to create service supremacy *how employees should behave when interacting with customers. The book also provides fundamental reminders as to the importance of service as a strategic weapon. It is an invaluable aide to any business wishing to increase its market share and retain customer loyalty.
"synopsis" may belong to another edition of this title.
Search results for Dancing with the Customer: 101 Lessons in Service Supremacy
Seller Image
Dancing with the Customer: 101 Lessons in Service Supremacy
Published by
Penguin Random House South Africa, 2007
ISBN 10: 1415200327
ISBN 13: 9781415200322
Used
Softcover
First Edition
Seller: Chapter 1, Johannesburg, GAU, South Africa
Seller rating 5 out of 5 stars
Softcover. Condition: Very Good. First Edition. The wraps are a little shelf rubbed and edge worn. Internally, clean. Tightly bound.[ak]. Our orders are shipped using tracked courier delivery services. Seller Inventory # h67hw
Buy Used
£ 11.56
£ 21.58 shipping
Ships from South Africa to U.S.A.
Ships from South Africa to U.S.A.
Quantity: 1 available
Seller Image
Dancing with the Customer: 101 Lessons in Service Supremacy
Seller: Chapter 1, Johannesburg, GAU, South Africa
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. First Edition. The wraps are a little shelf rubbed, small creases, edge worn and scuffed in places. The binding is excellent. GK. Our orders are shipped using tracked courier delivery services. Seller Inventory # 88my
Buy Used
£ 11.56
£ 21.58 shipping
Ships from South Africa to U.S.A.
Ships from South Africa to U.S.A.
Quantity: 1 available