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Administration and Management in Criminal Justice: A Service Quality Approach - Softcover

Jennifer M Allen; Rajeev S Sawhney

 
9781412950817: Administration and Management in Criminal Justice: A Service Quality Approach

Synopsis

This textbook addresses all of the specialty areas in criminal justice management, devoting equal time to the unique requirements of each manager in the different branches of the criminal justice system. In addition, this book looks at management within this dynamic environment and discusses theories and concepts that promote managing an open, responsive system. The authors interweave criminal justice examples into management approaches using the service quality lens. This approach demonstrates that by understanding and designing customer wants and needs in the service delivery there will be significant improvements in criminal justice effectiveness.

Features include:

" Chapter summaries, chapter review questions, and suggested readings at the ends of each chapter

" Instructor's Resources CD that includes chapter summaries, sample test questions, notes for case study exercises, and PowerPoint presentations

" Study site with end of chapter Web exercises, quizzes, e-flashcards, and Sage journal articles.

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About the Author

Jennifer Allen is a full time professor at Western Illinois University in the Law Enforcement and Justice Administration Department. She has worked with juveniles in detention, on probation and with those victimized by abuse and neglect. Jennifer has published in the areas of ethics, restorative justice, juvenile delinquency and justice, and youth programming.



Rajeev Sawhney received his Ph.D. from Ivey Business School at University of Western Ontario, Canada. He is trained in service quality and management, having worked as a consultant in profit (Fortune 500) companies and in not-for-profit industries.  He teaches in the areas of quality and management at Western Illinois University where he is currently employed in the Management Department. He has published in such publications as Journals of Operations Management and International Journal of Physical Distribution and Logistics Management.

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