Managing Service Operations: Design and Implementation - Hardcover

Hollins, Bill; Shinkins, Sadie

Hardcover

ISBN 10: 1412929520 ISBN 13: 9781412929523

Publisher: SAGE Publications Ltd, 2006

Synopsis

`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee

Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory.

Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include:

- Chapter objectives;

- Short cases;

- Student exercises;

- Chapter summaries;

- Further reading section;

- A glossary of key terms.

Edition details

• Publisher: SAGE Publications Ltd
• Publication date: 2006
• Language: English
• ISBN 10: 1412929520
• ISBN 13: 9781412929523
• Binding: Hardcover
• Edition number: 1
• Number of pages: 312