Items related to Cases in Operations Management: Building Customer Value...

Cases in Operations Management: Building Customer Value Through World-Class Operations (The Ivey Casebook Series) - Softcover

 
9781412913713: Cases in Operations Management: Building Customer Value Through World-Class Operations (The Ivey Casebook Series)

Synopsis

Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management.  

"synopsis" may belong to another edition of this title.

About the Authors

Robert Klassen is an Associate Professor of Operations Management at Ivey. Prior to joining the Ivey Business School in 1995, he completed his PhD at the University of North Carolina - Chapel Hill.  His work experience includes a variety of managerial and technical positions in the steel, consumer products and petroleum sectors.

Professor Klassen’s research interests focus on exploring the linkages between operations and the natural environment, including international challenges.  This research has emphasized, first, characterizing the pattern of investment in environmental technologies, and second, understanding both the antecedents and performance outcomes of these investments. His research has been published in Management Science, Journal of Operations Management, Academy of Management Journal, and Decision Sciences, among others. He is currently serving as an Associate Editor for the Journal of Operations Management.  Professor Klassen also has served as the Chair of the Operations Management division of the Academy of Management.  Professor Klassen wrote the Canadian adaptation of the bestselling Operations Management text, Foundations of Operations Management, by Lee J. Krajewski and Larry P. Ritzman.

Larry Menor is an Assistant Professor in the Operations Management Area Group and J.J. Wettlaufer Faculty Fellow at the Richard Ivey School of Business. He received his doctorate from the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill.

Professor Menor′s research interests focus primarily on service management and operations strategy issues. His current research efforts revolve specifically around new service development. He is also actively involved as an Associate Investigator in the International Service Study, a multi-university international research initiative focused specifically on practice drivers and performance of service organizations worldwide. His research has been published in academic journals such as Manufacturing & Service Operations Management, Production and Operations Management, Journal of Operations Management, and International Journal of Service Industry Management. He also recently served as Guest Editor for a Production and Operations Management Special Issue on "Designing and Managing Service Operations." Professor Menor serves as an Senior Editor for Production and Operations Management and Associate/Feature Editor for POMS Chronicle. He also serves on the Editorial Review Board for Manufacturing & Service Operations Management and Decision Sciences.

"About this title" may belong to another edition of this title.

Buy Used

Condition: Very Good
Ships from the UK. Former library...
View this item

FREE shipping within United Kingdom

Destination, rates & speeds

Buy New

View this item

£ 32.80 shipping from U.S.A. to United Kingdom

Destination, rates & speeds

Other Popular Editions of the Same Title

9788178298641: Case in Operations Management: Building Customer Value Through World-Class OperationsSage South Asia Edition

Featured Edition

ISBN 10:  8178298643 ISBN 13:  9788178298641
Softcover

Search results for Cases in Operations Management: Building Customer Value...

Stock Image

Klassen, Robert D., Menor, Larry J.
Published by SAGE Publications, Incorporated, 2005
ISBN 10: 1412913713 ISBN 13: 9781412913713
Used Softcover First Edition

Seller: Better World Books Ltd, Dunfermline, United Kingdom

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: Very Good. 1st Edition. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # GRP88790808

Contact seller

Buy Used

£ 22.23
Convert currency
Shipping: FREE
Within United Kingdom
Destination, rates & speeds

Quantity: 2 available

Add to basket

Stock Image

Larry Menor
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913713 ISBN 13: 9781412913713
Used Paperback

Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR002921773

Contact seller

Buy Used

£ 30.58
Convert currency
Shipping: £ 2.80
Within United Kingdom
Destination, rates & speeds

Quantity: 1 available

Add to basket

Seller Image

Klassen, Robert David (EDT); Menor, Larry J. (EDT)
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913713 ISBN 13: 9781412913713
Used Softcover

Seller: GreatBookPricesUK, Woodford Green, United Kingdom

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers. Seller Inventory # 3478291-5

Contact seller

Buy Used

£ 93.13
Convert currency
Shipping: FREE
Within United Kingdom
Destination, rates & speeds

Quantity: 5 available

Add to basket

Stock Image

Klassen, Robert D.; Menor, Larry J.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913713 ISBN 13: 9781412913713
New paperback

Seller: BennettBooksLtd, North Las Vegas, NV, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-1412913713

Contact seller

Buy New

£ 60.63
Convert currency
Shipping: £ 32.80
From U.S.A. to United Kingdom
Destination, rates & speeds

Quantity: 1 available

Add to basket

Seller Image

Klassen, Robert David (EDT); Menor, Larry J. (EDT)
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913713 ISBN 13: 9781412913713
New Softcover

Seller: GreatBookPricesUK, Woodford Green, United Kingdom

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: New. Seller Inventory # 3478291-n

Contact seller

Buy New

£ 103.21
Convert currency
Shipping: FREE
Within United Kingdom
Destination, rates & speeds

Quantity: Over 20 available

Add to basket

Stock Image

Klassen, Robert D.; Menor, Larry J.
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913713 ISBN 13: 9781412913713
New Softcover

Seller: Ria Christie Collections, Uxbridge, United Kingdom

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: New. In. Seller Inventory # ria9781412913713_new

Contact seller

Buy New

£ 103.22
Convert currency
Shipping: FREE
Within United Kingdom
Destination, rates & speeds

Quantity: Over 20 available

Add to basket

Stock Image

Robert Klassen,Larry Menor, Larry J. Menor
ISBN 10: 1412913713 ISBN 13: 9781412913713
New Paperback

Seller: Chiron Media, Wallingford, United Kingdom

Seller rating 4 out of 5 stars 4-star rating, Learn more about seller ratings

Paperback. Condition: New. Seller Inventory # 6666-IUK-9781412913713

Contact seller

Buy New

£ 102.09
Convert currency
Shipping: £ 2.49
Within United Kingdom
Destination, rates & speeds

Quantity: 10 available

Add to basket

Seller Image

Klassen, Robert David (EDT); Menor, Larry J. (EDT)
Published by SAGE Publications, Inc, 2005
ISBN 10: 1412913713 ISBN 13: 9781412913713
Used Softcover

Seller: GreatBookPricesUK, Woodford Green, United Kingdom

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: As New. Unread book in perfect condition. Seller Inventory # 3478291

Contact seller

Buy Used

£ 113.70
Convert currency
Shipping: FREE
Within United Kingdom
Destination, rates & speeds

Quantity: Over 20 available

Add to basket

Stock Image

Robert D. Klassen
Published by SAGE Publications Inc, 2005
ISBN 10: 1412913713 ISBN 13: 9781412913713
New Paperback / softback
Print on Demand

Seller: THE SAINT BOOKSTORE, Southport, United Kingdom

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Paperback / softback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 760. Seller Inventory # C9781412913713

Contact seller

Buy New

£ 120.92
Convert currency
Shipping: FREE
Within United Kingdom
Destination, rates & speeds

Quantity: Over 20 available

Add to basket

Seller Image

Klassen, Robert D.|Menor, Larry J.
Published by SAGE PUBN, 2005
ISBN 10: 1412913713 ISBN 13: 9781412913713
New Softcover
Print on Demand

Seller: moluna, Greven, Germany

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. The cases illustrate basic concepts while expanding students understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.&Uumlber den Autor. Seller Inventory # 815569127

Contact seller

Buy New

£ 126.95
Convert currency
Shipping: £ 21.66
From Germany to United Kingdom
Destination, rates & speeds

Quantity: Over 20 available

Add to basket

There are 6 more copies of this book

View all search results for this book