Dangerous Customer Service: Dangerously Great Customer Service...How to Achieve it and Maintain it - Softcover
Synopsis
Dangerous Customer Service provides real help for real people in the real world.
This book guides managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that service into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential customer services including loyalty, training your customer and services across cultures.
"synopsis" may belong to another edition of this title.
About the Author
Impact Innovation is a business agency that specialises in helping clients come up with new ideas for products and services. Their clients include the BBC, Cadbury, GlaxoSmithKilne, Habitat, John Lewis, the RAC, Unilever and Tesco. In 2004 they won the Management Consultancy Association's (MCA) Gold Award for Change Management as a result of their Tesco Projects.
"About this title" may belong to another edition of this title.
Search results for Dangerous Customer Service: Dangerously Great Customer...
Stock Image
Dangerous Customer Service
Published by
A & C Black Publishers Ltd, 2011
ISBN 10: 1408125021
ISBN 13: 9781408125021
Used
Paperback
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Dangerous Customer Service This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9781408125021
Buy Used
£ 3.54
£ 4.12 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
Dangerous Customer Service
Published by
A & C Black Publishers Ltd 07/11/2011, 2011
ISBN 10: 1408125021
ISBN 13: 9781408125021
Used
Softcover
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9781408125021
Buy Used
£ 3.54
£ 6.98 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available