The Locales Framework: Understanding and Designing for Wicked Problems: 1 (Computer Supported Cooperative Work, 1) - Hardcover

Fitzpatrick, G.

Hardcover

ISBN 10: 1402011903 ISBN 13: 9781402011900

Publisher: Springer, 2003

Synopsis

So much technology works, not by good design or by being a good fit to purpose, but because people make it work because they have to for some reason. We humans are incredibly creative and resourceful when it comes to getting something done. There are numerous stories we could all tell of the ingenious work-arounds we've developed to make something do what we want it to; or the enormous amount of time we've spent trying to find out how to make some technology work as we want, e.g., trying to find out how to turn off auto-editing commands in a word processing package when all we want is for it to 'do what we tell it'. A good example of this principle was what motivated me to switch from neural networks to the area of Computer Supported Cooperative Work (CSCW) for my PhD research. I had undertaken a case study looking at the deployment of a multi-million dollar health information system throughout a hospital network.

About this title

Synopsis

This book presents the Locales Framework - and its five aspects of locale foundations, civic structures, individual views, interaction trajectory and mutuality - as a way of dealing with the intertwined problem-solution space of wicked problems. A locale is based on a metaphor of place as the lived relationship between people and the spaces and resources they use in their interactions. The "Locales Framework" provides a coherent mediating framework for ethnographers, designers, and software engineers to facilitate both understanding requirements of complex social situations and designing solutions to support these situations in all their complexity.

Edition details

• Publisher: Springer
• Publication date: 2003
• Language: English
• ISBN 10: 1402011903
• ISBN 13: 9781402011900
• Binding: Hardcover
• Number of pages: 254