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Synopsis
A SHORT COURSE IN BETTER PEOPLE MANAGEMENT.
7 Lessons in Managing Difficult People is a quick course in people management, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people.
* Lesson 1: Understanding and preventing difficult behaviour
* Lesson 2: Developing your skills for managing difficult people
* Lesson 3: More advanced skills for managing difficult people
* Lesson 4: Managing specific types of difficult behaviour
* Lesson 5: Feedback that works and critical converstions
* Lesson 6: Managing conflict
* Lesson 7: Getting support and escalating issues
Explore the main themes and ideas of managing difficult people, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Managing Difficult People is your fastest route to success.
ABOUT THE SERIES
7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.
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About the Author
David Cotton is an international trainer, speaker, facilitator and author. He is a Felow of the British Institute for Learning and Development, a Member of the Institute of Leadership, and an accredited DISC practitioner. He has run a successful consultancy since the 1980s, working on 4 continents and more than 30 countries.
"About this title" may belong to another edition of this title.
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7 Lessons in Managing Difficult People: Master Problem People Basics in 7 Steps (Paperback or Softback)
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ISBN 10: 1399830651
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7 Lessons in Managing Difficult People
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Paperback. Condition: New. A SHORT COURSE IN BETTER PEOPLE MANAGEMENT.7 Lessons in Managing Difficult People is a quick course in people management, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people.* Lesson 1: Understanding and preventing difficult behaviour* Lesson 2: Developing your skills for managing difficult people* Lesson 3: More advanced skills for managing difficult people* Lesson 4: Managing specific types of difficult behaviour* Lesson 5: Feedback that works and critical converstions* Lesson 6: Managing conflict* Lesson 7: Getting support and escalating issuesExplore the main themes and ideas of managing difficult people, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Managing Difficult People is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject. Seller Inventory # LU-9781399830652
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7 Lessons in Managing Difficult People
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
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Paperback. Condition: New. A SHORT COURSE IN BETTER PEOPLE MANAGEMENT.7 Lessons in Managing Difficult People is a quick course in people management, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people.* Lesson 1: Understanding and preventing difficult behaviour* Lesson 2: Developing your skills for managing difficult people* Lesson 3: More advanced skills for managing difficult people* Lesson 4: Managing specific types of difficult behaviour* Lesson 5: Feedback that works and critical converstions* Lesson 6: Managing conflict* Lesson 7: Getting support and escalating issuesExplore the main themes and ideas of managing difficult people, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Managing Difficult People is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject. Seller Inventory # LU-9781399830652
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Paperback. Condition: new. Paperback. A SHORT COURSE IN BETTER PEOPLE MANAGEMENT.7 Lessons in Managing Difficult People is a quick course in people management, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people.* Lesson 1: Understanding and preventing difficult behaviour* Lesson 2: Developing your skills for managing difficult people* Lesson 3: More advanced skills for managing difficult people* Lesson 4: Managing specific types of difficult behaviour* Lesson 5: Feedback that works and critical converstions* Lesson 6: Managing conflict* Lesson 7: Getting support and escalating issuesExplore the main themes and ideas of managing difficult people, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Managing Difficult People is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject. 7 short lessons to help you manage difficult people more effectively. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781399830652
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7 Lessons in Managing Difficult People: Master Problem People Basics in 7 Steps
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