Synopsis
A SHORT COURSE IN CUSTOMER CARE BASICS.
7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.
* Lesson 1: Customer care is more than just saying 'Have a nice day'
* Lesson 2: How do you measure up?
* Lesson 3: How do your customers think you measure up?
* Lesson 4: Deliver more than your customers expect
* Lesson 5: Excellence in communication
* Lesson 6: Attitude is everything
* Lesson 7: Plan to excel
Explore the main themes and ideas in customer care, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Customer Care is your fastest route to success.
ABOUT THE SERIES
7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.
"synopsis" may belong to another edition of this title.
About the Author
Di McLanachan is the founder and Director of Learning Curves. She has over 25 years experience working with clients across the UK and internationally in all aspects of business training and personal development coaching.
"About this title" may belong to another edition of this title.
Search results for 7 Lessons in Customer Care: Master Customer Care Basics...
Seller Image
7 Lessons in Customer Care
Seller: Rarewaves USA, OSWEGO, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: New. A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: Customer care is more than just saying 'Have a nice day'* Lesson 2: How do you measure up?* Lesson 3: How do your customers think you measure up?* Lesson 4: Deliver more than your customers expect* Lesson 5: Excellence in communication* Lesson 6: Attitude is everything* Lesson 7: Plan to excelExplore the main themes and ideas in customer care, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Customer Care is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject. Seller Inventory # LU-9781399830539
Seller Image
7 Lessons in Customer Care: Master the Basics in 7 Steps (Paperback or Softback)
Published by
John Murray Publishers 6/16/2026, 2026
ISBN 10: 1399830538
ISBN 13: 9781399830539
New
Paperback or Softback
Seller: BargainBookStores, Grand Rapids, MI, U.S.A.
Seller rating 5 out of 5 stars
Paperback or Softback. Condition: New. 7 Lessons in Customer Care: Master the Basics in 7 Steps. Book. Seller Inventory # BBS-9781399830539
Stock Image
7 Lessons in Customer Care: Master the Basics in 7 Steps
Seller: California Books, Miami, FL, U.S.A.
Seller rating 4 out of 5 stars
Condition: New. Seller Inventory # I-9781399830539
Stock Image
7 Lessons in Customer Care (Paperback)
Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: new. Paperback. A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: Customer care is more than just saying 'Have a nice day'* Lesson 2: How do you measure up?* Lesson 3: How do your customers think you measure up?* Lesson 4: Deliver more than your customers expect* Lesson 5: Excellence in communication* Lesson 6: Attitude is everything* Lesson 7: Plan to excelExplore the main themes and ideas in customer care, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Customer Care is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject. 7 short lessons to help you master customer care - whatever your business role. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781399830539
Seller Image
7 Lessons in Customer Care
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: New. A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: Customer care is more than just saying 'Have a nice day'* Lesson 2: How do you measure up?* Lesson 3: How do your customers think you measure up?* Lesson 4: Deliver more than your customers expect* Lesson 5: Excellence in communication* Lesson 6: Attitude is everything* Lesson 7: Plan to excelExplore the main themes and ideas in customer care, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Customer Care is your fastest route to success.ABOUT THE SERIES7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject. Seller Inventory # LU-9781399830539
Buy New
£ 11.95
Free Shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 2 available
Stock Image
7 Lessons in Customer Care
Seller: PBShop.store US, Wood Dale, IL, U.S.A.
Seller rating 5 out of 5 stars
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # WB-9781399830539
Stock Image
7 Lessons in Customer Care
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 5 out of 5 stars
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # GB-9781399830539
Buy New
£ 11.83
£ 3.29 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 15 available
Stock Image
SUCCESSFUL CUSTOMER CARE IN A WEEK: TEAC
Seller: Brook Bookstore On Demand, Napoli, NA, Italy
Seller rating 5 out of 5 stars
Condition: new. Seller Inventory # 3SJ7U10GXA
Stock Image
7 Lessons in Customer Care: Master Customer Care Basics in 7 Steps (TYW)
Seller: Majestic Books, Hounslow, United Kingdom
Seller rating 4 out of 5 stars
Condition: New. Seller Inventory # 408152660
Buy New
£ 11.56
£ 6.50 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 3 available
Stock Image
7 Lessons in Customer Care: Master Customer Care Basics in 7 Steps (TYW)
Seller: Books Puddle, New York, NY, U.S.A.
Seller rating 4 out of 5 stars
Condition: New. Seller Inventory # 26405034379