Managing Conflict: A Practical Guide to Resolution in the Workplace - Softcover

Liddle, David

Softcover

ISBN 10: 1398609455 ISBN 13: 9781398609457

Publisher: Kogan Page, 2023

Synopsis

Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits.

The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment.

This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from organizations such as Tesco, Burberry and Nationwide Building Society as well as conflict resolution resources and toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace.

About this title

About the Author

David Liddle is the CEO of the TCM Group, founding editor of The People Leader Magazine and president of the People and Culture Association. For over twenty years, David Liddle and his team have been delivering award winning people, culture and leadership programmes for organizations across the globe. Based in London, UK, in 2025 he was recognised as the Most Influential HR Thinker by HR Magazine, and he is a member of the Thinkers50 Radar. He is a proud Fellow of the Institute of Leadership and the RSA. In 2025, he was also awarded the prestigious Consultant of the Year Award at the Consultancy Awards. He is author of Managing Conflict and Transformational Culture, both of which are published by Kogan Page.

Edition details

• Publisher: Kogan Page
• Publication date: 2023
• Language: English
• ISBN 10: 1398609455
• ISBN 13: 9781398609457
• Binding: Paperback
• Edition number: 2
• Number of pages: 320