Designing for Service: Key Issues and New Directions - Softcover

Daniela Sangiorgi; Alison Prendiville

 
9781350103429: Designing for Service: Key Issues and New Directions
Softcover
ISBN 10: 135010342X ISBN 13: 9781350103429
Publisher: Bloomsbury Visual Arts, 2018

Synopsis

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

"synopsis" may belong to another edition of this title.

About the Author

Daniela Sangiorgi is Associate Professor at the Politecnico di Milano, Italy.

Alison Prendiville is Senior Researcher for the Design School at London College of Communication, UK.

"About this title" may belong to another edition of this title.

Publisher
Bloomsbury Visual Arts
Publication date
2018
Language
English
ISBN 10 
135010342X
ISBN 13 
9781350103429
Binding
Paperback
Number of pages
288
Editor
Daniela Sangiorgi, Alison Prendiville

Other Popular Editions of the Same Title

9781474250122: Designing for Service: Key Issues and New Directions

Featured Edition

ISBN 10:  1474250122 ISBN 13:  9781474250122
Publisher: Bloomsbury Academic, 2017
Softcover