Breaking Through, 2nd Edition: Implementing Disruptive Customer Centricity - Softcover

Vandermerwe, S.

 
9781349484188: Breaking Through, 2nd Edition: Implementing Disruptive Customer Centricity

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Synopsis

Introduction PART I: FIRST PHASE: THE AWAKENING Breakthrough 1: Create Strategic Discomfort and Excitement Breakthrough 2: Reframe New Beliefs PART II: SECOND PHASE: THE DISCOVERY Breakthrough 3: Articulate the 'Market Space' Breakthrough 4: Identify the Value Opportunities PART III: THIRD PHASE: THE STORY Breakthrough 5: Build a Compelling Case Breakthrough 6: Size the Prize PART IV: FOURTH PHASE: THE ENGAGEMENT Breakthrough 7: Model the Concept Breakthrough 8: Get People Working Together PART V: FIFTH PHASE: THE REWARD Breakthrough 9: Reach Critical Mass Breakthrough 10: Gather and Sustain Momentum

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