Customers at Work: New Perspectives on Interactive Service Work - Softcover

Softcover

ISBN 10: 1349451118 ISBN 13: 9781349451111

Publisher: Palgrave Macmillan, 2013

Synopsis

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

About this title

About the Author

Tabea Beyreuther, Chemnitz University of Technology, Germany Bernd Bienzeisler, Fraunhofer Institute for Industrial Engineering, Germany Thomas Birken, ISF München, Germany Fritz Böhle, University of Augsburg, Germany Christian Eismann, Chemnitz University of Technology, Germany Heidemarie Hanekop, University of Göttingen, Germany Anna Hoffmann, Chemnitz University of Technology, Germany Sabine Hornung, Chemnitz University of Technology, Germany Heike Jacobsen, Brandenburg University of Technology, Germany Nick Kratzer, ISF München, Germany Wolfgang Menz, ISF München, Germany Kerstin Rieder, Aalen University, Germany G. Günter Voß, Chemnitz University of Technology, Germany Stephan Voswinkel, Johann Wolfgang Goethe-Universitaetthe, Germany Margit Weihrich, Augsburg University, Germany Volker Wittke University of Göttingen, Germany

Edition details

• Publisher: Palgrave Macmillan
• Publication date: 2013
• Language: English
• ISBN 10: 1349451118
• ISBN 13: 9781349451111
• Binding: Paperback
• Edition number: 1
• Number of pages: 271
• Editor: Dunkel W., Kleemann F.