Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare (BUSINESS BOOKS) - Hardcover

Clapper, Craig; Merlino, James; Stockmeier, Carole

Hardcover

ISBN 10: 1260440923 ISBN 13: 9781260440928

Publisher: McGraw Hill, 2018

Synopsis

From the nation’s leading experts in healthcare safety―the first comprehensive guide to delivering care that ensures the safety of patients and staff alike. One of the primary tenets among healthcare professionals is, “First, do no harm.” Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem―and provide evidence-based solutions―a team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and research to the subject of patient and workforce safety. Their mission is to achieve zero harm in the healthcare industry, a lofty goal that some hospitals have already accomplished―which you can, too.
Combining the latest advances in safety science, data technology, and high reliability solutions, this step-by-step guide shows you how to implement 6 simple principles in your workplace. 
1. Commit to the goal of zero harm.2. Become more patient-centric.3. Recognize the interdependency of safety, quality, and patient-centricity.4. Adopt good data and analytics.5. Transform culture and leadership.6. Focus on accountability and execution. In Zero Harm, the world’s leading safety experts share practical, day-to-day solutions that combine the latest tools and technologies in healthcare today with the best safety practices from high-risk, yet high-reliability industries, such as aviation, nuclear power, and the United States military. Using these field-tested methods, you can develop new leadership initiatives, educate workers on the universal skills that can save lives, organize and train safety action teams, implement reliability management systems, and create long-term, transformational change. You’ll read case studies and success stories from your industry colleagues―and discover the most effective ways to utilize patient data, information sharing, and other up-to-the-minute technologies. It’s a complete workplace-ready program that’s proven to reduce preventable errors and produce measurable results―by putting the patient, and safety, first.

About this title

About the Author

Craig Clapper, PE, is a partner in Press Ganey Strategic Consulting and a founding partner of Healthcare Performance Improvement (HPI). For 30 years, he has been a leader in safety culture transformation for Duke Energy, the U.S. Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and Sharp Healthcare. He has served as Chief Knowledge Officer of HPI, Chief Operating Officer of HPI, and Chief Operating Officer of Performance Improvement International, among other executive positions in the nuclear power industry.
 
James Merlino, MD, is Chief Transformation Officer of Press Ganey, the leading provider of patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations across the continuum of care. He is the author of Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way. An accomplished surgeon and industry leader in improving the patient experience, Jim served as Chief Experience Officer and Associate Chief of Staff at the Cleveland Clinic health system, as well as a practicing staff colorectal surgeon at the organization’s Digestive Disease Institute.

Carole Stockmeier is a partner in Press Ganey Strategic Consulting. Over her career, she has supported comprehensive safety culture engagements at hospitals and integrated health systems and has helped organizations achieve significant improvement in safety reliability. Prior to joining Press Ganey, Carole was a partner at HPI. Previously, she served as the Director of Safety and Performance Excellence at Sentara Healthcare, where she guided leaders in the implementation of strategies for human error prevention and reliability performance. She provided operational leadership for Sentara’s patient safety initiatives, with outcomes recognized with the American Hospital Association 2004 Quest for Quality Prize and the 2005 John M. Eisenberg Award for Patient Safety and Quality. 

From the Back Cover

"This book represents a turning point in patient safety. It describes principles that, if internalized and executed, will unleash the power and talent of entire health systems in pursuit of transformative safety and experience." --A. Marc Harrison, MD, President and CEO, Intermountain Healthcare
"A definitive blueprint for how to solve the safety issues in healthcare, Zero Harm should be required reading for frontline caregivers, leadership, and board members. Replete with real-world examples of health systems' safety journeys and the expertise of leading healthcare experts, the book shows the way to accomplish the goal of zero harm."--Rod Hochman, MD, President and CEO, Providence St. Joseph Health
"Eliminating preventable harm to our patients and employees should become the strategic goal of every healthcare organization. Zero Harm is a terrific book that presents a clear road map for healthcare leaders on how to get there, especially for CEOs whose obligation is to personally lead the work."--Jim Skogsbergh, President and CEO, Advocate Aurora Health
"HPI and Press Ganey bring a fresh and important reminder--despite the current deluge of change issues affecting healthcare--no issue is more important than safety. As a safety zealot, I found the book to be both inspiring and deeply moving. This is the ultimate playbook to accomplish zero harm. It will serve patients for generations to come."--Michael R. Anderson, MD, President and Professor of Pediatrics, UCSF Benioff Children's Hospitals
"Zero Harm is the gold standard for healthcare teams and organizations aspiring to provide the best care and outcomes for their patients. Authored by a Hall of Fame lineup of quality and safety leaders, this book provides practical guidance and tested strategies for making the transformational changes necessary to achieve the Holy Grail of zero harm. As the CEO of a major children's hospital, I have seen firsthand the impact and success that these principles have brought to our patients and caregivers. Whether you are in the C-Suite, on the front lines, or in the board room, Zero Harm should be required reading."--Kurt Newman, MD, President and CEO, Children's National Health System "The stories we tell are the most potent force for change for they define how we act in the world. This impressive book reframes two stories that have been holding improvement back: harm is preventable rather than inevitable, and zero harm is realized by viewing safety as an integrated management system integrating governance, leadership, culture, processes, and accountability. This nuanced book offers wisdom for how organizations can accelerate their journey toward zero harm." --Peter Pronovost, MD, former Senior Vice President of Safety, Quality, and Service and Director of Armstrong Institute, Johns Hopkins, and author of Safe Patients, Smart Hospitals "Achieving zero harm is a journey into uncertain territory that goes on forever. Any such journey requires expert guides along the way. There are no better ones than the authors of this book."--Stephen E. Muething, MD, Chief Quality Officer and Co-Director, James M. Anderson Center for Health Systems Excellence, and Professor of Pediatrics, Michael & Suzette Fisher Family Chair for Safety, Cincinnati Children's Hospital

"Zero Harm provides practical, reader-friendly guidance to any healthcare professional interested in the critical link between safety, experience, and quality care. The book highlights the value of developing fundamental skills such as communication, leadership, teamwork, and strategies to support a culture of excellence."

--Laura Cooley, PhD, Senior Director of Education and Outreach, Academy of Communication in Healthcare, and coeditor of Communication Rx

"We need ideas that are proven to provide safer and more patient-centered care, and we need the tools to implement these quickly and reliably across all our systems. This book gives you both. It's a must-read for all healthcare leaders and clinicians, as well as medical, nursing, and allied health students."

--Maureen Bisognano, former CEO, Institute for Healthcare Improvement

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Edition details

• Publisher: McGraw Hill
• Publication date: 2018
• Language: English
• ISBN 10: 1260440923
• ISBN 13: 9781260440928
• Binding: Hardcover
• Number of pages: 320