FRICTION―The Untapped Force That Can Be Your Most Powerful Advantage (BUSINESS BOOKS) - Hardcover

Dooley, Roger

Hardcover

ISBN 10: 1260135691 ISBN 13: 9781260135695

Publisher: McGraw Hill, 2019

Synopsis

Boost profits and growth by reducing “friction” in every customer interaction
Amazon, Netflix, Google, and Uber all have one thing in common: They have built empires on making every interaction effortless for customers. In today’s high-speed, customer-empowered world, speed and efficiency with which business transactions are made determine ultimate success or failure.
This groundbreaking guide makes the case that every business―and that includes yours!―can gain a competitive edge by reducing those points of friction that impede smooth business exchanges. Friction teaches you how to identify roadblocks, alter them for the benefit of both business and customer, and create positive, lasting change. 

About this title

From the Back Cover

"A novel, refreshing way of characterizing business challenges."
--Kirkus Reviews

With blinding insight, Friction offers takeaways that allow us, systematically, to recognize and reduce obstacles to success."
--Robert B. Cialdini, Author of Influence and Pre-Suasion

"What do Amazon, Apple, Google, and Netflix have in common? They made life easier for their consumers by removing what Dooley calls 'friction'. Reading this book will arm any manager with a mental can of WD-40."
--Richard Thaler, Nobel Laureate and co-author of Nudge

"Friction, like entropy, is a fact of the universe--but friction, unlike entropy, can be reduced. Roger Dooley's new book is an important look at how to decrease the friction in your business, your marketing, and your life."
--Ryan Holiday, author of The Obstacle Is the Way

"In a time when everyone has to do more with less, this book is an important read."
--Daniel H. Pink, author of When and To Sell Is Human

"Friction is the enemy of success. It's hard enough to create something great. Don't make it hard to adopt it. Roger will show you the way."
--Guy Kawasaki, author of The Art of The Start and former chief evangelist of Apple

"Friction is everywhere. From what we buy to the fate of nations. And once you read Roger Dooley's Friction, you'll understand both its power and how you can harness it."
--Jonah Berger, Wharton Professor and author of Contagious and Invisible Influence

"Making your business as frictionless as possible is what will make it both a lot less stressful, and a lot more profitable. After absorbing this magnificent teaching, you'll know how to do exactly that."
--Bob Burg, coauthor of The Go-Giver and The Go-Giver Influencer

"Once you read Friction, there's no going back. You'll see friction everywhere, and you'll want to do something about it. The many case studies and anecdotes Dooley includes provide a roadmap for friction reduction."
--Nir Eyal, author of Hooked

"Leonardo da Vinci was the first to reveal the power of friction in physics. Roger Dooley is the first to do it in business. An instant classic."
--Mike Michalowicz, author of Profit First and Clockwork

About the Author

Roger Dooley is an international keynote speaker and the creator of Neuromarketing, the go-to blog of marketing professionals the world over. He co-founded College Confidential, a web-based business that serves millions of college-bound students and parents every month.

Edition details

• Publisher: McGraw Hill
• Publication date: 2019
• ISBN 10: 1260135691
• ISBN 13: 9781260135695
• Binding: Hardcover
• Language: English
• Number of pages: 320