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Synopsis
An instant Wall Street Journal Bestseller
The definitive guide to communicating and connecting in a hybrid world.
Email replies that show up a week later. Video chats full of “oops sorry no you go” and “can you hear me?!” Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?
Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible -- or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.
Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges―from large conferences and video meetings to daily emails, texts, IMs, and conference calls―and offers insights and solutions to build trust and clarity to anyone in our ever changing world.
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About the Author
Erica Dhawan is a Wall Street Journal bestselling author, keynote speaker and a global voice on leadership in the age of AI. She was named a top 50 management thinker by Thinkers50 and ranked #1 female keynote speaker by Real Leaders. She advises Fortune 500 CEOs and headlines global stages, including the World Economic Forum at Davos. She holds degrees from Harvard, MIT and Wharton. She is the author of Digital Body Language and Get Big Things Done. Follow her @ericadhawan and go to ericadhawan.com to book her to speak.
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Digital Body Language: How to Build Trust and Connection, No Matter the Distance
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St. Martin's Press (edition First Edition), 2021
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ISBN 13: 9781250246523
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