Understanding, Managing And Implementing Quality: Frameworks, Techniques And Cases - Hardcover

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9781138615694: Understanding, Managing And Implementing Quality: Frameworks, Techniques And Cases

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9780415222723: Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases

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ISBN 10:  0415222729 ISBN 13:  9780415222723
Publisher: Routledge, 2001
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