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Making IT Lean: Applying Lean Practices to the Work of IT - Hardcover

Williams, Howard; Duray, Rebecca

 
9781138440364: Making IT Lean: Applying Lean Practices to the Work of IT
Hardcover
ISBN 10: 1138440361 ISBN 13: 9781138440364
Publisher: Productivity Press, 2017

Synopsis

Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles.The text reviews IT Service Management, with reference to the IT Infrastructure Library (ITIL) as a framework for best practices explaining how to use it to accommodate Lean processes and operations. Filled with straightforward examples, it provides enough modeling tools so you can start your Lean journey right away. Examining the work of IT from an IT practitioner perspective, the book includes coverage of:

The OM Perspective considers the work of IT from an Operations Management (OM) perspective, showing how many of the concepts that have been successfully applied within manufacturing can be applied to IT
The Lean Improvement Model explains Lean concepts and practices and details the authors Lean improvement model
Lean Problem-Solving (Identifying and Understanding Problems) considers operational work in IT and explains how to apply Lean practices related to problem identification and root cause analysis
Lean Problem-Solving (Identifying and Managing Solutions) describes how to use good problem identification as the basis for identifying the right solutions
Lean IT Service Management examines IT work from an IT Service Management perspective, using the ITIL framework as a guide
Implementing and Sustaining Lean IT Improvements explains how to implement and sustain Lean IT improvements

Throughout the book, the authors use a simple model for Lean Improvement as the framework

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About the Author

Howard Williams, Rebecca Duray

"About this title" may belong to another edition of this title.

Publisher
Productivity Press
Publication date
2017
Language
English
ISBN 10 
1138440361
ISBN 13 
9781138440364
Binding
Hardcover
Edition number
1
Number of pages
232