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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction - Hardcover
Synopsis
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
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About the Author
Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.
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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
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A Practical Guide to Call Center Technology
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Taylor and Francis Ltd (Sales), 2017
ISBN 10: 1138412546
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Waite, A: A Practical Guide to Call Center Technology
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Gebunden. Condition: New. Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.Get the most out of ACDs . Seller Inventory # 595400636
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A Practical Guide to Call Center Technology
Published by
Taylor and Francis Ltd (Sales), 2017
ISBN 10: 1138412546
ISBN 13: 9781138412545
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