A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction - Hardcover

Waite, Andrew

 
9781138412545: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Hardcover
ISBN 10: 1138412546 ISBN 13: 9781138412545
Publisher: CRC Press, 2017

Synopsis

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

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About the Author

Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.

"About this title" may belong to another edition of this title.

Publisher
CRC Press
Publication date
2017
Language
English
ISBN 10 
1138412546
ISBN 13 
9781138412545
Binding
Hardcover
Edition number
1
Number of pages
504

Other Popular Editions of the Same Title

9781578200948: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

Featured Edition

ISBN 10:  1578200946 ISBN 13:  9781578200948
Publisher: CRC Press, 2002
Softcover