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Synopsis
Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.
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About the Authors
Ron Garner, Ph.D. is an Associate Professor of Automotive Technology in the Division of Transportation Technology at the Pennsylvania College of Technology an affiliate of The Pennsylvania State University.
Dr. C. William Garner, Ph.D is an Associate Professor of Education Administration at Rutgers University.
"About this title" may belong to another edition of this title.
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The Service Consultant: Principles of Service Management and Ownership
Published by
Cengage Learning (edition 2), 2013
ISBN 10: 1133612350
ISBN 13: 9781133612353
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The Service Consultant: Principles of Service Management and Ownership
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Condition: good. All pages and cover are intact. Dust jacket included if applicable, though it may be missing on hardcover editions. Spine and cover may show minor signs of wear including scuff marks, curls or bends to corners as well as cosmetic blemishes including stickers. Pages may contain limited notes or highlighting. "From the library of" labels may be present. Shrink wrap, dust covers, or boxed set packaging may be missing. Bundled media e.g., CDs, DVDs, access codes may not be included. Seller Inventory # COLV.1133612350.G
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The Service Consultant: Principles of Service Management and Ownership
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The Service Consultant: Principles of Service Management and Ownership
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The Service Consultant: Principles of Service Management and Ownership
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.
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Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1133612350I4N00
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The Service Consultant: Principles of Service Management and Ownership
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The Service Consultant: Principles of Service Management and Ownership
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Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1133612350I3N00
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The Service Consultant: Principles of Service Management and Ownership
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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The Service Consultant: Principles of Service Management and Ownership
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1133612350I3N00
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The Service Consultant: Principles of Service Management and Ownership
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1133612350I4N00