Synopsis
Find out what your customers and employees are really thinking with this indispensable resource
Scaling Conversations: How Leaders Access the Full Potential of People delivers invaluable strategies for how leaders can make their communications more inclusive and access the voices of those employees who rarely feel empowered to speak up. As constituent numbers scale, leaders have traditionally struggled to make communications a conversation with the entire organization, settling instead for small focus groups, talking at people in town halls, and delivering surveys after the fact. The result is exclusive, narrow decision-making that disengages and under-utilizes talent and human capital. And now, as the remote environment grows, the challenge and imperative for engaging conversations on a wider scale is even greater.
Scaling Conversations provides the solution. Having led a remote team for over a decade and having worked with thousands of leaders across North America, Dave MacLeod teaches you how to:
- Scale your business by listening to the voices that really matter
- Access and maximize the human capital in your organization
- Make decisions that create unity and move the group forward
- Decrease employee turnover caused by poor communication
Within these pages, you'll learn how to better facilitate conversations with a wider and more representative array of clients and employees, and not just the loudest ones in the town hall meeting or Slack channel. Perfect for any leader who's responsible for understanding what employees are really feeling and thinking, Scaling Conversations also belongs on the bookshelves of anyone who wants to learn how to discover what the “silent majority,” who are often drowned out by the loudest people in the room, actually believes.
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About the Author
DAVE MACLEOD is the CEO and a co-founder of ThoughtExchange, the leading Enterprise Discussion Management platform for scaling conversations that is used by leaders of some of the world’s biggest brands and most innovative public organizations. Prior to ThoughtExchange, Dave was a successful entrepreneur who designed businesses and events focused on innovating live group communication. Outside of work, Dave is a busy dad of three and a lover of the outdoors.
From the Back Cover
PRAISE FOR SCALING CONVERSATIONS
“Dave’s bold mixture of uncomfortable facts and experiences scaling conversations are invaluable. . . . Nobody else has been able to provide this sort of roadmap for leaders to use while navigating the minefields of life as a leader. Leadership is a privilege and you can tell that Dave appreciates that through his natural commitment to diversity, inclusion, and anti-racism. He is before his time.”
―FOREST T. HARPER, JR., President and CEO at INROADS
“We have scaled algorithmic learning and predictions over the past decade but haven’t quite scaled human judgment and decision making. Yet, an algorithmic competitive edge is fast commoditized and human judgment, built through conversations, remains a bottleneck. Scaling conversations will power a new source of competitive advantage for organizations that want to leverage their stakeholders towards more impactful decisions.”
―SANGEET PAUL CHOUDARY, international bestselling author of Platform Revolution, founder of Platformation Labs, and World Economic Forum Young Global Leader
“MacLeod has cracked the code on one of the great challenges of the social media era: inclusive dialog that can drive meaningful change across and between organizations and communities.”
―GARY A. BOLLES, author of The Next Rules of Work, and Chair for the Future of Work, Singularity University
From the Inside Flap
Humans struggle to engage in effective communication as a group’s size increases. After a certain point, only the loudest and most insistent are heard, while the more discreet among us are drowned out and effectively silenced. The strategies typically used by leaders to bring more voices into organizational decisions, like town halls and general surveys, are often ineffective or only for show.
In Scaling Conversations: How Leaders Access the Full Potential of People, executive and author Dave MacLeod delivers a set of invaluable strategies for how leaders can make their communications more inclusive and gain access to the voices of those employees who rarely feel comfortable speaking up.
You’ll learn to make full use of your talent and human capital and gain valuable tools to access the full potential of all members of your organization, make informed decisions that enable unity and cohesion around a commonly shared goal, and decrease employee turnover caused by poor communication.
Scaling Conversations is an invaluable guide to turning down the volume on the most insistent voices and hearing what the “silent majority” has to say.
"About this title" may belong to another edition of this title.
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