The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict - Hardcover

Furlong, Gary T.

Hardcover

ISBN 10: 1119717582 ISBN 13: 9781119717584

Publisher: Wiley, 2020

Synopsis

Learn to effectively resolve conflict the way that works best for you

When it comes to real-world conflict resolution, one size does not fit all. In the professional world especially, it’s critical for individuals to be prepared for a variety of situations and to know what tools and techniques can be used to settle disputes and disagreements in a way that is respectful of both party’s needs. The Conflict Resolution Toolbox shows mediators, negotiators, managers, and professionals at all levels how to simply and effectively assess conflict situations and choose the right tools to resolve the issue in a meaningful way.

• Understand the why behind the conflict and how it can be resolved
• Recognize the unconscious judgements and biases that are obstacles to conflict resolution
• View conflict situations objectively and from multiple viewpoints
• Learn how the latest neuroscience and behavioral economics research plays a role in conflict resolution

With over 25 years of experience in mediation, negotiation, and conflict resolution, author Gary T. Furlong brings to light the intrinsic habits and interpretations that can unwittingly surface and lead to further tension during times of conflict and unrest. This timely update to The Conflict Resolution Toolbox marries theory and practice and is a hands-on guide to understanding the root of conflict and selecting the simple strategies for addressing specific scenarios that individuals routinely face in the workplace and in life.

Conflict may be unavoidable, but resolution is within reach with the invaluable guidance and techniques found in The Conflict Resolution Toolbox.

About this title

About the Author

GARY T. FURLONG, C. MED., LL.M (ADR), is a partner at Agree Dispute Resolution where he specializes in mediation, negotiation, and conflict resolution. He has mediated construction, insurance, employment, and labor disputes for over 25 years, and has trained judges, lawyers, police officers, firefighters, and health care leaders across Canada and the United States. Gary teaches at the Queen's University Industrial Relations Center and at Osgoode Hall Law School. He is a past president of the ADR Institute of Ontario, has received the McGowan Award of Excellence in Alternative Dispute Resolution from the ADR Institute of Canada, and is a Distinguished Fellow at the International Academy of Mediators.

From the Back Cover

PRAISE FOR THE CONFLICT RESOLUTION TOOLBOX

SECOND EDITION

"I have been using and recommending The Conflict Resolution Toolbox since its first edition. It is rare to find a resource with such practical tools in a field that is so concrete, but often struggles to bridge theory and practice. In this increasingly complex world, it is vital to have models to resort to when we reach impasse in conflict. I recommend The Conflict Resolution Toolbox to anyone engaged in resolving conflicts in any discipline."
Martha E. Simmons, JD, LLM, PHD, Academic Director, Winkler Institute of Dispute Resolution and Director, Mediation Clinic and Intensive Program, Toronto, Canada

"We all know one thing about conflict: It is messy! Furlong's models offer mediators, facilitators, lawyers, psychotherapists and others 'a leg up' in more swiftly figuring out what is going on and what is needed. Furlong does not offer up a single 'truth', style or theory, so much as a collection of effective tools that professionals, groups and families can use to better understand what they are experiencing and how they can approach achieving better results. Highly recommended!"
James C. Melamed, JD, CEO, Mediate.com

"Gary Furlong has done it again! A long-time leader in the conflict resolution field, Gary has added two new 'power tools' to what was already the essential conflict resolution toolkit. His new chapters in this Second Edition deal with 'The Law of Reciprocity' and 'Loss Aversion Bias'. I am proud and thankful to add this book to my already growing conflict resolution bookcase, knowing that this is a volume I will go to again and again. I highly recommend it for anyone in the field."
Rick Weiler, Mediator, Arbitrator, Weiler ADR Inc., Ottawa, Canada

"Gary Furlong uniquely provides invaluable, practical tools that help in understanding, preventing, and resolving conflict. This is a must-have reference book for anyone who cares about mitigating the role destructive conflict plays in our professional and personal lives and finding strategic benefit in tools that work. Gary has created a book that is both aspirational and practical. It's so challenging to create simple-to-use tools supported by complex concepts and Gary does this better than anyone."
Joshua A. Gordon, JD, MA, Arbitrator for the Court of Arbitration of Sport, Senior Practitioner at the Sports Conflict Institute, and Woodard Family Foundation Fellow Senior Instructor of Sports Business at the University of Oregon Lundquist College of Business

From the Inside Flap

Conflict is a natural part of human interaction, yet most people have little confidence that they can manage conflict effectively. Why? As expert mediator and author Gary Furlong explains, our million-year-old brains have developed some habits and biases that don't serve us well in tense situations. We make unconscious judgments and interpretations, and we react emotionally. When we're in the middle of conflict, we rarely take the time to understand what's causing the conflict or what might resolve it. By diagnosing why a conflict is happening, we can find better solutions quickly. We need simple, clear tools and strategies to work through each unique conflict situation as it's happening.

The Conflict Resolution Toolbox is a beautifully organized guide offering nine distinct, practical models for diagnosing conflict in any situation. Further, the book details how negotiators, mediators, leaders and others can take action to resolve conflicts effectively. There is no "one size fits all" method that will work in every conflict situation, and each conflict can be seen from multiple viewpoints. By applying the multiple frameworks in this book, readers can find the path forward that best fits each unique scenario.

Since its first publication in 2005, The Conflict Resolution Toolbox has helped countless practitioners, from mediators and managers to everyday individuals navigating business and personal relationships. In the intervening years, there has been substantial new research in fields like neuroscience and behavioral economics, shedding additional light on how we think (or why we fail to think) when conflict arises. This Second Edition introduces new chapters and case studies that take decades of research in a wide range of fields into account a major benefit for new and loyal readers alike.

Edition details

• Publisher: Wiley
• Publication date: 2020
• Language: English
• ISBN 10: 1119717582
• ISBN 13: 9781119717584
• Binding: Hardcover
• Edition number: 2
• Number of pages: 256