Managing Quality: An Essential Guide and Resource Gateway - Softcover

Softcover

ISBN 10: 1119130921 ISBN 13: 9781119130925

Publisher: Wiley, 2016

Synopsis

An essential quality management resource for students and practitioners alike―now in its sixth edition

This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets, product research, evidence based decision-making, and quality control. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co-author David Bamford offer insights from a veteran teacher and practitioner.

• A popular resource for students, academics, and business practitioners alike
• Combines the latest information on quality management system series standards with up-to-date tools, techniques and quality systems
• Includes insights on quality, operations management, and strategic process improvement
• Highly relevant for professionals, particularly those involved with reacting to rapid developments in the global market

The word "quality" has many definitions, dependent on context and situation. It is often over-used but always in-demand, and it can make or break a business. Quality management is becoming an increasingly vital factor in the success of a product or service, and it requires constant attention and a continuous drive to do better. Managing Quality is a comprehensive resource that helps you ensure – and sustain – high quality standards.

About this title

About the Author

BARRIE G. DALE is Professor Emeritus of Quality Management at Alliance Manchester Business School and the author/co-author of numerous books.

DAVID BAMFORD is a Professor of Operations Management and an experienced industrialist/academic with multiple publications to his name, including co-author of the Essential Guide to Operations Management.

TON VAN DER WIELE is Associate Professor of Quality Management and Performance Improvement at RSM Erasmus University, Rotterdam.

From the Back Cover

This popular and highly successful text on quality management has been fully revised and updated to reflect recent developments in the field. This sixth edition includes new sections on value stream mapping and real-world insights into agile development, emerging markets, product research, evidence-based decision making and quality control. Offering tools, techniques and quality systems, some of the material and terminology has been adapted to bring the book completely up-to-date. Contributions from new co-author David Bamford, an experienced teacher and practitioner, offer fresh expertise on the strategic implementation of quality management.

Managing Quality is now accompanied with useful digital resources such as instructor materials, additional case studies, study aids and more via the book product page at www.wiley.com. An essential resource for students and practitioners alike.

'In business "what" we want to achieve is usually very transparent effectiveness, efficiency, profitability, etc. How we go about realising these goals is the challenging part. This modern guide to quality management helps to inform the "how". Its structured framework (development, business context, tools and techniques, sustaining) offers clarity of approach and detailed description at both macro and micro level.'
Alex Dixon, Director of Development & Construction, Bromford

'In a World increasingly focused on customer experience and satisfaction, as a means to compete and sustain business results, quality plays a greater role today than at any time before. The refocus on TQM here is refreshing and timely.'
Vernon Barker, Managing Director, Vernon Barker Consultancy Limited; Formerly Managing Director, FirstGroup Plc, UK Rail

From the Inside Flap

This popular and highly successful text on quality management has been fully revised and updated to reflect recent developments in the field. This sixth edition includes new sections on value stream mapping and real-world insights into agile development, emerging markets, product research, evidence-based decision making and quality control. Offering tools, techniques and quality systems, some of the material and terminology has been adapted to bring the book completely up-to-date. Contributions from new co-author David Bamford, an experienced teacher and practitioner, offer fresh expertise on the strategic implementation of quality management.

Managing Quality is now accompanied with useful digital resources such as instructor materials, additional case studies, study aids and more via the book product page at www.wiley.com. An essential resource for students and practitioners alike.

'In business "what" we want to achieve is usually very transparent – effectiveness, efficiency, profitability, etc. How we go about realising these goals is the challenging part. This modern guide to quality management helps to inform the "how". Its structured framework (development, business context, tools and techniques, sustaining) offers clarity of approach and detailed description at both macro and micro level.'
—Alex Dixon, Director of Development & Construction, Bromford

'In a World increasingly focused on customer experience and satisfaction, as a means to compete and sustain business results, quality plays a greater role today than at any time before. The refocus on TQM here is refreshing and timely.'
—Vernon Barker, Managing Director, Vernon Barker Consultancy Limited; Formerly Managing Director, FirstGroup Plc, UK Rail

Edition details

• Publisher: Wiley
• Publication date: 2016
• ISBN 10: 1119130921
• ISBN 13: 9781119130925
• Binding: Paperback
• Language: English
• Edition number: 6
• Number of pages: 352
• Editor: Dale Barrie G., Bamford David, Van Der Wiele Ton