Say Anything to Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication - Hardcover

Cotton, Gayle

Hardcover

ISBN 10: 111842042X ISBN 13: 9781118420423

Publisher: Wiley, 2013

Synopsis

The five steps to successful selling, negotiating, and managing multi-culturally

Say Anything to Anyone, Anywhere gives readers five simple key guidelines to create rapport and organize strategies for success across different cultures. This book teaches to be proactive, not reactive, in your cross-cultural communications and shows how to use simple rapport tools to create trust with the cultures you work with or travel to. Learn how to organize productive interactions in person, on the phone, and by email. Discover interpersonal communication skills and virtual strategies that build strong relationships.

• Offers quick, accessible examples and clear guidelines about how to create an understanding between cultures
• Gives tips and strategies on how to communicate without offending

• Author Gayle Cotton is a Emmy Award Winner and a distinguished, highly sought after speaker, corporate trainer, and executive coach.

This step-by-step guide to cross-cultural business will help you build strong relationships and manage successfully, no matter the cultural differences.

About this title

About the Author

GAYLE COTTON, a National Emmy Award Winner, is a distinguished and highly sought-after speaker, trainer, and coach. Since 1995, she has been President of Circles Of Excellence, an internationally recognized company for corporate training and executive coaching. Gayle has worked with more than fifty Fortune 500 companies and developed business communication programs for the United Nations, the World Health Organization, and major international companies. She is a faculty resource for the Young Presidents' Organization (YPO), World Presidents' Organization (WPO), Chief Executives Organization (CEO), and Entrepreneurs' Organization (EO). She was the first American to be accepted as a member of the European Marketing and Sales Experts' Organization and is a Certified Expert with the Executive Foundation for International Communication.

From the Back Cover

Differences are the spice of life! But cultural differences can also be the source of embarrassing gaffes and miscommunication for business and social travelers alike. No one wants to make a cross-cultural blunder especially one that could have consequences for crucial partnerships or even your entire organization. But when you seek to understand the origins of these cultural distinctions and develop strategies to cope with them, you'll find that you can navigate any culture whether virtually or in person with ease.

Say Anything to Anyone, Anywhere offers five simple guidelines to successful selling, negotiating, and managing multiculturally. It teaches how to be proactive, not reactive, in your cross-cultural communications and how to use simple rapport tools to build trust with cultures you work with or travel to. Discover interpersonal communication skills and virtual strategies that build strong relationships.

Say Anything to Anyone, Anywhere shares quick, accessible examples and clear guidelines about how to bridge cultural gaps, including strategies to:

• Create proactive cross-cultural communication and avoid reactive communication
• Manage preexisting cultural perceptions
• Understand cultural sensitivities and avoid conflict
• Build rapport in person, on the phone, and by e-mail
• Understand how words, tonality, and body language vary with every culture
• Increase self-awareness and adapt your style

You'll also find a helpful collection of common business jargon that crosses cultures, cultural do's and taboos, and an entertaining collection of cultural bloopers from those who have stumbled before you. This step-by-step guide to cross-cultural business will help you build strong relationships, manage successfully and learn to enjoy and appreciate the cultural nuances that help to define all of us.

From the Inside Flap

Differences are the spice of life! But cultural differences can also be the source of embarrassing gaffes and miscommunication for business and social travelers alike. No one wants to make a cross-cultural blunder—especially one that could have consequences for crucial partnerships or even your entire organization. But when you seek to understand the origins of these cultural distinctions and develop strategies to cope with them, you'll find that you can navigate any culture—whether virtually or in person—with ease.

Say Anything to Anyone, Anywhere offers five simple guidelines to successful selling, negotiating, and managing multiculturally. It teaches how to be proactive, not reactive, in your cross-cultural communications and how to use simple rapport tools to build trust with cultures you work with or travel to. Discover interpersonal communication skills and virtual strategies that build strong relationships.

Say Anything to Anyone, Anywhere shares quick, accessible examples and clear guidelines about how to bridge cultural gaps, including strategies to:

• Create proactive cross-cultural communication and avoid reactive communication
• Manage preexisting cultural perceptions
• Understand cultural sensitivities and avoid conflict
• Build rapport in person, on the phone, and by e-mail
• Understand how words, tonality, and body language vary with every culture
• Increase self-awareness and adapt your style

You'll also find a helpful collection of common business jargon that crosses cultures, cultural do's and taboos, and an entertaining collection of cultural bloopers from those who have stumbled before you. This step-by-step guide to cross-cultural business will help you build strong relationships, manage successfully—and learn to enjoy and appreciate the cultural nuances that help to define all of us.

Edition details

• Publisher: Wiley
• Publication date: 2013
• Language: English
• ISBN 10: 111842042X
• ISBN 13: 9781118420423
• Binding: Hardcover
• Edition number: 1
• Number of pages: 256