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Synopsis
In the old days, when we made physical products, setting project goals wasn’t that hard. But in today’s service- and software-driven world, “done” is less obvious. When is Amazon done? When is Google done? Or Facebook? In reality, services powered by digital systems are never done. So then how do we give teams a goal that they can work on?Mostly, we simply ask teams to build features—but features are the wrong way to go. We often build features that create no value. Instead, we need to give teams an outcome to achieve. Using outcomes creates focus and alignment. It eliminates needless work. And it puts the customer at the center of everything you do.Setting goals as outcomes sounds simple, but it can be hard to do in practice. This book is a practical guide to using outcomes to guide the work of your team. "Josh’s crisp volume brims with insight about how to fly at just the right level - the level of outcomes. If you’ve ever wondered how M your MVP should be, or how to get more R in your OKRs, this book will help." - Nick Rockwell, CTO, NY Times
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- PublisherIndependently published
- Publication date2019
- ISBN 10 1091173265
- ISBN 13 9781091173262
- BindingPaperback
- LanguageEnglish
- Number of pages86
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Outcomes Over Output: Why customer behavior is the key metric for business success
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Independently published, 2019
ISBN 10: 1091173265
ISBN 13: 9781091173262
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Outcomes Over Output: Why customer behavior is the key metric for business success
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ISBN 10: 1091173265
ISBN 13: 9781091173262
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Paperback. Condition: Very Good. Outcomes Over Output: Why customer behavior is the key metric for business success This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9781091173262
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Outcomes Over Output: Why customer behavior is the key metric for business success
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Independently published 01/r /08 A, 2019
ISBN 10: 1091173265
ISBN 13: 9781091173262
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Outcomes Over Output: Why customer behavior is the key metric for business success
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Independently Published, 2019
ISBN 10: 1091173265
ISBN 13: 9781091173262
Used
Paperback
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Outcomes Over Output: Why customer behavior is the key metric for business success
Published by
Independently Published, 2019
ISBN 10: 1091173265
ISBN 13: 9781091173262
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
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Outcomes Over Output: Why customer behavior is the key metric for business success
Published by
Independently Published, 2019
ISBN 10: 1091173265
ISBN 13: 9781091173262
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.27. Seller Inventory # G1091173265I3N00
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Outcomes Over Output: Why customer behavior is the key metric for business success
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Independently published, 2019
ISBN 10: 1091173265
ISBN 13: 9781091173262
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OUTCOMES OVER OUTPUT: WHY CUSTOMER BEHAV
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