The Service Manager's Leadership Handbook, Volume I: Leading People, Managing Performance, and Building a High-Performing Service Department - Softcover

Name: The Service Manager's Leadership Handbook, Volume I: Leading People, Managing Performance, and Building a High-Performing Service Department
Author: Morrison, Larry
ISBN: 9781065841265

Morrison, Larry

9781065841265: The Service Manager's Leadership Handbook, Volume I: Leading People, Managing Performance, and Building a High-Performing Service Department

Softcover

ISBN 10: 1065841264 ISBN 13: 9781065841265

Publisher: Morrison Leadership Press, 2026

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The Service Manager stands where people, customers, workflow, financial performance, and dealership reputation meet.

In Volume I of The Service Manager's Leadership Handbook, Larry Morrison provides a practical leadership system for turning expectations into daily behaviour—and daily behaviour into measurable results.

This volume shows Service Managers how to:

• establish clear standards and accountability;
• build a disciplined daily and weekly leadership rhythm;
• align staffing, skill mix, capacity, and appointment demand;
• improve productivity, efficiency, labour sales, and gross profit;
• control open repair orders and work in process; and
• replace constant reaction with visible, repeatable management.

Built from decades of fixed operations leadership, this is a working handbook for managers who want stronger people, more reliable processes, and measurable department performance.

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