Items related to Public Service Explained: The Role of Citizens in Value...

Public Service Explained: The Role of Citizens in Value Creation (Elements in Public and Nonprofit Administration) - Hardcover

Greta Nasi , Stephen Osborne , Maria Cucciniello , Tie Cui

 
9781009532914: Public Service Explained: The Role of Citizens in Value Creation (Elements in Public and Nonprofit Administration)
Hardcover
ISBN 10: 100953291X ISBN 13: 9781009532914
Publisher: Cambridge University Press, 2024

Synopsis

This Element presents citizen participation and, co-creation of value in service delivery.

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About the Author

This Cambridge Element aims to advance theory by investigating the nature of participation in public service delivery. It situates itself under the theory of Public Service Logic to advocate for a strategic orientation to participation as an element of value creation in public services. It introduces the concept of participation and discusses the motives, incentives, and tools to engage citizens in public service delivery processes. Then, it frames citizens' participation under the approach public service ecosystem to capture the dynamic relationships among citizens, other actors, processes, and structures that may contribute to determining value in public service delivery. It presents the dynamics of value creation and destruction in public service. The Element concludes with implications for research and practice. This title is also available as Open Access on Cambridge Core.

"About this title" may belong to another edition of this title.

Publisher
Cambridge University Press
Publication date
2024
Language
English
ISBN 10 
100953291X
ISBN 13 
9781009532914
Binding
Hardcover
Number of pages
75