Public Service Explained: The Role of Citizens in Value Creation (Elements in Public and Nonprofit Administration) - Softcover

Nasi

Softcover

ISBN 10: 1009373595 ISBN 13: 9781009373593

Publisher: Cambridge University Press, 2024

Synopsis

This Cambridge Element aims to advance theory by investigating the nature of participation in public service delivery. It situates itself under the theory of Public Service Logic to advocate for a strategic orientation to participation as an element of value creation in public services. It introduces the concept of participation and discusses the motives, incentives, and tools to engage citizens in public service delivery processes. Then, it frames citizens' participation under the approach public service ecosystem to capture the dynamic relationships among citizens, other actors, processes, and structures that may contribute to determining value in public service delivery. It presents the dynamics of value creation and destruction in public service. The Element concludes with implications for research and practice. This title is also available as Open Access on Cambridge Core.

Edition details

• Publisher: Cambridge University Press
• Publication date: 2024
• ISBN 10: 1009373595
• ISBN 13: 9781009373593
• Binding: Paperback
• Language: English
• Number of pages: 74