Customer Service Is Just Foreplay: The Modern Customer Experience Will Seperate You From Your Competiition - Hardcover

Cass, Jason D; Appleton, Brian

 
9780996222709: Customer Service Is Just Foreplay: The Modern Customer Experience Will Seperate You From Your Competiition
Hardcover
ISBN 10: 0996222707 ISBN 13: 9780996222709
Publisher: Cappleton, LLC, 2015

Synopsis

Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24/7 accessibility aren't just "extras" anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors. Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has first-hand experience building a profitable agency that can be run both virtually and digitally.

"synopsis" may belong to another edition of this title.

Publisher
Cappleton, LLC
Publication date
2015
Language
English
ISBN 10 
0996222707
ISBN 13 
9780996222709
Binding
Hardcover
Number of pages
148
Editor
Shapiro Elyssa

Other Popular Editions of the Same Title

9780996222754: Customer Service Is Just Foreplay: The Modern Customer Experience Will Separate You From The Competition

Featured Edition

ISBN 10:  0996222758 ISBN 13:  9780996222754
Publisher: Cappleton, LLC, 2015
Softcover