Vol. 4 - Support and Service Delivery: Sops for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups - Softcover

Palachuk, Karl W

 
9780990592358: Vol. 4 - Support and Service Delivery: Sops for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups
Softcover
ISBN 10: 0990592359 ISBN 13: 9780990592358
Publisher: Great Little Book, 2014

Synopsis

This is Volume Four of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.
A Four-Volume Set by Karl W. Palachuk
Who needs Standard Operating Procedures (SOPs)? Everyone!
Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
Topics in the 4-book set include:
  • Getting Started
  • Finances
  • Sales
  • Marketing
  • Client Management
  • Employees and H.R.
  • Company-wide Policies
  • Technical Support Policies and Procedures
  • Practical Examples
(Monthly Maintenance, Backup and Disaster Recovery, and more)

"synopsis" may belong to another edition of this title.

Publisher
Great Little Book
Publication date
2014
Language
English
ISBN 10 
0990592359
ISBN 13 
9780990592358
Binding
Paperback
Number of pages
310