Review:
"Gregg Lederman hits the bull's-eye in his new book, "ENGAGED!." He understands that inspired employees who live your organization's values have a lot more impact on your brand than fancy logos and slick advertising. If you want motivated people and raving fan customers, read this book!"
--Ken Blanchard, co-author of "Raving Fans" and "Trust Works!"
"Creating loyal employees and customers is a journey. A consistently great experience is required. "ENGAGED!" is a fantastic read for those looking for a step-by-step pathway to improve their employee and customer experience."
--Colleen Wegman, President, Wegmans Food Markets
"Finally a book that is so fundamental to success in today's business climate. Both managers of small businesses and multinationals can equally benefit from reading "ENGAGED!." Every leader or potential leader should read this. It's a fun and fresh reminder of how any brand can establish a culture with employees that your customers will love you for."
--Kyle O'Brien, Executive Vice President of Sales, Chobani, Inc."An experience is being delivered at every interaction with your customers. "ENGAGED!" provides a simple step-by-step approach to help every employee get 'on-stage' to perform your company's experience. An amazing read for anyone responsible for ensuring a world-class customer experience."
--Jamey Rootes, President, Houston Texans "If you want to create an amazing culture, one where employees are engaged, excited to come to work, desire to do their best, feel fulfilled, and want to make customers happy, then you will love the lessons you will learn in "ENGAGED!""
--Shep Hyken, "New York Times" best-selling author of "The Amazement Revolution""This is an excellent book that shows you how to build a high-performance company by creating and rewarding high-performance people."
--Brian Tracy, " New York Times "best-selling""author""of" Eat That Frog"
"When leaders begin to care more about the company than they d
About the Author:
Gregg Lederman is an author, speaker, and CEO whose message of a Managing the Experiencea is transforming company cultures across the U.S. Gregg has made it his personal mission to help companies engage their workforce to deliver a branded experience that engages customers and drives sales and profits. His work, along with the work of the team at his company, Brand Integrity, has helped many of today's leading companies (such as Wegmans Food Markets, Chobani, AAA, Erickson Living, and Excellus) to create work environments where employees can become more motivated and committed to delivering the experience that makes them differenta that makes them better than the competition. More than 60 percent of Brand Integrity's clients are recognized as a best places to work.a As a highly sought-after internationally-known professional speaker, Gregg delivers dynamic and interactive keynotes and educational programs to associations, conferences, and within corporate and university environments. Participants consistently rate Gregg among the very best of speakers.Gregg's previous book, Achieve Brand Integrity: Ten Truths You Must Know to Enhance Employee Performance and Increase Company Profits, was recognized by Axiom the best independently-published business book in 2008 in the categories of HR and Employee Training.Gregg is a regular columnist for the Rochester Business Journal and an adjunct professor teaching Executive MBA students at the Simon School at the University of Rochester. He currently resides in Rochester, New York, with his wife, Karyn, and daughters, Caroline, Katie, and Lucy."
"About this title" may belong to another edition of this title.