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Customer F.I.R.S.T.: Managing customers and suppliers to deliver professional, responsive service - every time. - Softcover
Synopsis
With 25 years' experience working with hundreds of customer service teams around the world, Brent Finnamore brings you the ultimate formula of practical, proven, use-immediately tools and skills to manage customers and colleagues in any situation. It's all here - creating the right impression, mistake-proofing, handling upset customers, getting reliable commitments from colleagues, managing expectations, saying No without saying No, changing peoples' minds, gaining agreement, building trust, overcoming resistance and objections, creating innovative options for customers and getting more things done without working harder or longer. If you are a customer service professional, salesperson or manager, this book will be your daily guide to higher performance.
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- PublisherBelieve In Yourself Publishing Company
- Publication date2018
- ISBN 10 0986871818
- ISBN 13 9780986871818
- BindingPaperback
- LanguageEnglish
- Number of pages210
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Customer F.I.R.S.T.: Managing Customers and Suppliers to Deliver Professional, Responsive Service - Every Time.
Published by
Believe In Yourself Publishing Company, 2018
ISBN 10: 0986871818
ISBN 13: 9780986871818
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Paperback / softback
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Paperback / softback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 399. Seller Inventory # C9780986871818
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Customer F.I.R.S.T.: Managing customers and suppliers to deliver professional, responsive service - every time.
Published by
Believe In Yourself Publishing Company, 2018
ISBN 10: 0986871818
ISBN 13: 9780986871818
New
Softcover
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # ABLING22Oct1916240274696
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Customer F.I.R.S.T.: Managing customers and suppliers to del
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Amazon Digital Services LLC - Kdp, 2018
ISBN 10: 0986871818
ISBN 13: 9780986871818
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Taschenbuch
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Taschenbuch. Condition: Neu. Neuware - With 25 years' experience working with hundreds of customer service teams around the world, Brent Finnamore brings you the ultimate formula of practical, proven, use-immediately tools and skills to manage customers and colleagues in any situation. It's all here - creating the right impression, mistake-proofing, handling upset customers, getting reliable commitments from colleagues, managing expectations, saying No without saying No, changing peoples' minds, gaining agreement, building trust, overcoming resistance and objections, creating innovative options for customers and getting more things done without working harder or longer. If you are a customer service professional, salesperson or manager, this book will be your daily guide to higher performance. Seller Inventory # 9780986871818
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Customer F.I.R.S.T.: Managing customers and suppliers to deliver professional, responsive service - every time.
Published by
BELIEVE IN YOURSELF PUB (MI), 2018
ISBN 10: 0986871818
ISBN 13: 9780986871818
New
Softcover
Seller: moluna, Greven, Germany
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # 899074048
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