The members in any work group have a great deal of knowledge and experience. But the bottom-line question is: Will all this available talent in the group be used to manage business, technical, and organizational problems or will the expertise and information be wasted? This survey allows your work group to identify what might be getting in the way of its daily functioning in four key areas: cultural norms, people management, problem management, and time management. By taking and self-scoring this survey (about 30 minutes), members will be in the best position to improve their work group, department, and whole organization.
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RALPH H. KILMANN holds the George H. Love Chair in Organization and Management and is director of The Program in Corporate Culture at the Katz Graduate School of Business, University of Pittsburgh. He is the author or coauthor of numerous Jossey-Bass books, including Managing Beyond the Quick Fix (1989), and Corporate Transformation (1988).
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