Telephone Triage: Theory, Practice and Protocol Development - Softcover

Wheeler, Sheila Quilter; Windt, Judith H.

Softcover

ISBN 10: 0983076936 ISBN 13: 9780983076933

Publisher: TeleTriage Systems, 2013

Synopsis

A practical and comprehensive instruction manual, this unique book with accompanying audio files enables you to practice telephone triage with greater confidence, refinement and sophistication. This book defines the telephone triage field, techniques, and guidelines and includes suggestions for interviewing and documentation, applications for high-risk populations, medical and psychological crisis interventions and risk management for safe practice. The 60 minute CD, containing 10 case studies based on "real-world scenarios” for analysis and critique, is now only accessible as digital mp3 audio downloads.

PLEASE NOTE: This is a 2013 reprinting of the 1993 text, not a revised edition. Please forward your mailing address to Sheila Wheeler at teletriage@gmail.com in order to receive the link to access the mp3 audio files.

About this title

From the Author

Best selling classic in the field
This text is regarded by many users as the "bible"of the field. Includes a chapter on legal aspects, 50 case histories, 200+ references, applications for high risk populations, 20 examples of forms and protocols, and a chapter on how to develop protocols.

About the Author

SHEILA WHEELER, RN, MS, is acknowledged as one of the world's leading experts in the field of telephone triage. She has practiced nursing for over 30 years, primarily in critical care, emergency department and clinic settings. An accomplished writer, educator, researcher, telephone triage practitioner and consultant, Ms. Wheeler is currently President of TeleTriage Systems in San Anselmo, California. Ms. Wheeler is the author of Telephone Triage: Theory, Practice, and Protocol Development as well as Telephone Triage Protocols. Ms. Wheeler has written for Nursing 97, Journal of Emergency Nursing, and has lectured nationally. She is the founder and chairperson of "Telephone Triage: Essentials for Expert Practice, the first annual national conference, sponsored by Contemporary Forums from 1994 to 2003.Ms. Wheeler has recent experience as an advice nurse in the community health and county facility settings. Currently, Ms. Wheeler serves as a nurse legal consultant in the area of telephone triage and provides training and consultation.

Edition details

• Publisher: TeleTriage Systems
• Publication date: 2013
• ISBN 10: 0983076936
• ISBN 13: 9780983076933
• Binding: Paperback
• Language: English
• Number of pages: 366