The HCAHPS Handbook: Hardwire Your Hospital for Pay-for-performance Success - Softcover

Studer, Quint; Robinson, Brian C.; Cook, Karen

Softcover

ISBN 10: 0982850301 ISBN 13: 9780982850305

Publisher: Fire Starter Pub, 2010

Synopsis

Pay For Performance is Here. Is Your Hospital Ready To Compete in a Market That Keeps Getting Tougher and Tougher? Hospitals have always felt pressure to provide excellent clinical care. And now that the Patient Protection and Affordable Care Act has been signed into law, that pressure has intensified. Increasingly, hospitals will face financial consequences for failing to live up to patient expectations of quality care. HCAHPS results are directly linked to reimbursement. But they're also a barometer for measuring clinical performance and quality improvement. When hospitals raise their HCAHPS results, they also have fewer falls, lower infection rates, fewer readmissions - all the factors that impact reimbursement. The HCAHPS Handbook is a practical resource filled with actionable tips proven to help hospitals improve patient perception of care. Because it's broken down by HCAHPS composites, readers can zero in on the parts of the survey that need attention. And the book provides a few carefully targeted tactics they can use to improve the results on each question. Best of all, these tactics are foundational. They build on what most hospitals (particularly those that have implemented Studer Group's Evidence Based Leader framework) are already doing. It's about working smarter, not harder. And ultimately, it's about hardwiring the behaviors and processes that lead to consistent excellence - and creating a culture of always.

Edition details

• Publisher: Fire Starter Pub
• Publication date: 2010
• Language: English
• ISBN 10: 0982850301
• ISBN 13: 9780982850305
• Binding: Paperback
• Number of pages: 310