Customer Service Is Free: Plus 101 Free Things You Can Do Now to Improve Service - Softcover

Pearsall, William T

Softcover

ISBN 10: 0982832109 ISBN 13: 9780982832103

Publisher: Customer Service Is FREE, LLC, 2011

Synopsis

Customer Service Is FREE is your ticket to Exceptional Customer Service. One simple phrase sums up service today: CUSTOMER SERVICE SUCKS! Corporate America spends millions upon millions of dollars on marketing and promotion but often overlooks the importance of customer service. Excellent service produces immediate results with no additional cost. This book teaches FREE and practical principles that can be implemented NOW to improve customer service. Filled with FREE exercises, examples, worksheets, awards, tips and tools, let this book be your guide to excellence. * Build Loyalty * Create Memorable First Impressions * Attract Customers with Positive Attitudes * WOW Your Customers * Gain Word-of-Mouth Advertising * See Immediate Results ALL FOR FREE! Exceptional customer service is FREE and starts with you. Raise the bar! Your customers will thank you. Your competition will envy you. Your boss will appreciate you. Your employees will respect you. FREE is a great place to start! MAKE CUSTOMER SERVICE YOUR #1 PRIORITY

About this title

About the Author

I Graduated from the University of Florida as an Electrical Engineer. My specialty was electronic engineering and robotics. After working as an engineer for a while, I ended up in New York City, where I became a MS Windows programmer. After working with Windows for several years, I moved into other areas, such as database design and reporting. I worked at several major banks on and around Wall Street, up until 9-11. After, 9-11, I have mainly concentrated on training, consulting and writing books and training manuals.My entire life, I have strived to be the very best. A goal that is unreachable, but still desired. I have tried to create the best training material for Business Objects and I continue to do so.

Edition details

• Publisher: Customer Service Is FREE, LLC
• Publication date: 2011
• Language: English
• ISBN 10: 0982832109
• ISBN 13: 9780982832103
• Binding: Paperback
• Number of pages: 198