Internationally recognized speaker, consultant and executive coach Cindy Solomon cuts through the clutter to the essence of what today's customers really want and need from your business. Interwoven with tales of Cindy's own adventures in the world of customer service, this guide provides poignant and often hilarious examples of what to do (and what not to do) in the race to win the loyalty of your company's ideal customers.
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Cindy Solomon is one of the most south after leadership and customer loyalty speakers in the country. Over the past 15 years, she has helped thousands of individuals and hundreds of organizations build bottom line results by creating profitable, long-term relationships with their customers and employees. Cindy brings her irreverent and results oriented take on creating customer and employee loyalty to thousands of leaders every year.
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