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Synopsis
How will the tools of the social web affect technical documentation? Industry expert Anne Gentle explores these and other questions in Conversation and Community. She looks at the most important Web 2.0 tools, including blogs, wikis, micro-blogging, and syndication, and shows how they can be used to foster conversations and a community with your customers and with fellow writers. Through examples and her own hard-won experience with these technologies, Gentle provides practical guidance for technical communicators, marketers, and anyone who wants to use the Social Web to interact with customers.
Inside, you'll find:
- Reasons for using content in blogs, wikis, forums, and other social media tools for technical documentation
- Descriptions of the many types of social media tools and best uses for each tool
- Strategic suggestions for fitting technical publications into a wider social media plan
- Ideas for integrating conversation and community in your current documentation set
- Metrics for measuring the success of these connective methods for documentation
- Best practices for wiki authoring and building community around a wiki
- Collaborative authoring strategies that work
- Models for wiki publishing that work for end-user documentation
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