Taming the Unpredictable: Real World Adaptive Case Management: Case Studies and Practical Guidance - Softcover

Swenson, Keith D; Palmer, Nathaniel; Silver, Bruce

Softcover

ISBN 10: 0981987087 ISBN 13: 9780981987088

Publisher: Future Strategies, Incorporated, 2011

Synopsis

Taming the Unpredictable

Real World Adaptive Case Management:
Case Studies and Practical Guidance

“The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or non-business, will be its knowledge workers and their productivity.” Peter F Drucker

The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. Taming the Unpredictable presents the logical starting point for understanding how to take advantage of ACM.

This book goes beyond talking about concepts, and delivers actionable advice for embarking on your own journey of ACM-driven transformation.

In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, legal services, and healthcare, you will find instructive examples for how to transform your own organization.

About this title

About the Author

Palmer is a principal and chief analyst at Delphi Group. A frequent lecturer and commentator on the X-economy and the business of technology, he regularly counsels many of the industry's leading software vendors and online service providers worldwide.

Edition details

• Publisher: Future Strategies, Incorporated
• Publication date: 2011
• Language: English
• ISBN 10: 0981987087
• ISBN 13: 9780981987088
• Binding: Paperback
• Number of pages: 228
• Editor: Fischer Layna