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Synopsis
Call Center Staffing - The Complete, Practical Guide to Call Center Management takes the reader through the step-by-step process of forecasting workload, calculating staff, creating schedules, tracking daily performance, and managing by the numbers in a call center. Topics include:
Overview of call center staffing issues
Data gathering and analysis
Forecasting workload
Calculating staff requirements
Creating staff schedules
Skill-based routing and scheduling
Managing intr-day staffing and service
Calculating trunk/network requirements
Staffing for multi-media contacts
Automating workforce management
Call Center staffing alternatives
Workforce management roles and responsibilities
The book is designed to be a how-to guide to enable today's call center professional to master the art and science of call center staffing.
"synopsis" may belong to another edition of this title.
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
Published by
The Call Center School Press, 2003
ISBN 10: 0974417904
ISBN 13: 9780974417905
Used
Paperback
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Paperback. Condition: Fair. Seller Inventory # CIN0974417904A
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
Published by
The Call Center School Press (edition ), 2003
ISBN 10: 0974417904
ISBN 13: 9780974417905
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0974417904-11-1
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
Published by
The Call Center School Press, 2003
ISBN 10: 0974417904
ISBN 13: 9780974417905
Used
Paperback
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Paperback. Condition: Fair. Seller Inventory # CIN0974417904A
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
Published by
The Call Center School Press, 2003
ISBN 10: 0974417904
ISBN 13: 9780974417905
Used
Paperback
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0974417904I3N00
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
Published by
The Call Center School Press, 2003
ISBN 10: 0974417904
ISBN 13: 9780974417905
Used
Paperback
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0974417904I4N00
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
Published by
The Call Center School Press, 2003
ISBN 10: 0974417904
ISBN 13: 9780974417905
Used
Softcover
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Condition: good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail. Seller Inventory # OTV.0974417904.G
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
Published by
The Call Center School Press, 2003
ISBN 10: 0974417904
ISBN 13: 9780974417905
Used
Softcover
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
Published by
The Call Center School Press, 2003
ISBN 10: 0974417904
ISBN 13: 9780974417905
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paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_489318760
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
Published by
The Call Center School Press, 2003
ISBN 10: 0974417904
ISBN 13: 9780974417905
Used
Paperback
Seller: Half Price Books Inc., Dallas, TX, U.S.A.
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Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_482836234
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
Published by
The Call Center School Press, 2003
ISBN 10: 0974417904
ISBN 13: 9780974417905
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