Items related to If Disney Ran Your Hospital: 9 1/2 Things You Would...
Synopsis
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitalsāboth provide an ""experience,"" not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 "" principles that will help hospitals gain the competitive advantage that comes from being seen as ""the best"" by their own employees, consumers, and community.
"synopsis" may belong to another edition of this title.
About the Author
Previously, Fred Lee has been both a senior vice president of a major medical center and a cast member at Disney University. Disney recruited him because of his expertise in helping hospitals achieve a culture that inspires patients and employee loyalty. At Disney, he helped to adapt and facilitate Disney&;s approach to quality service and to develop its newest seminar on customer loyalty.
"About this title" may belong to another edition of this title.
Search results for If Disney Ran Your Hospital: 9 1/2 Things You Would...
Seller Image
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
Used
Hardcover
Seller: Austin Goodwill 1101, Austin, TX, U.S.A.
Seller rating 5 out of 5 stars
Condition: acceptable. Book shows noticeable wear from use. May include writing, highlighting, or other markings, but not excessive. Cover or edges may have visible wear. The book remains complete and fully readable. Seller Inventory # CTXV.0974386006.A
Seller Image
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
Used
Hardcover
Seller: Blue Vase Books, Interlochen, MI, U.S.A.
Seller rating 5 out of 5 stars
Condition: acceptable. The item is very worn but is perfectly usable. Signs of wear can include aesthetic issues such as scratches, dents, worn and creased covers, folded page corners and minor liquid stains. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. Page edges may have foxing age related spots and browning . May NOT include discs, access code or other supplemental materials. Seller Inventory # BVV.0974386006.A
Stock Image
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
Used
Hardcover
First Edition
Seller: The Maryland Book Bank, Baltimore, MD, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Very Good. 1st Edition. Used - Very Good. Seller Inventory # 18-I-2-0003
Stock Image
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Published by
Second River Healthcare, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
Used
Hardcover
Seller: Half Price Books Inc., Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_475107389
Stock Image
If Disney Ran Your Hospital : 9 1/2 Things You Would Do Differently
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 4237881-6
Seller Image
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
Used
Hardcover
Seller: Goodwill of Greater Milwaukee and Chicago, Racine, WI, U.S.A.
Seller rating 5 out of 5 stars
Condition: acceptable. Book is considered to be in acceptable condition. The actual cover image may not match the stock photo. Book may have one or more of the following defects: noticeable wear on the cover dust jacket or spine; curved, dog eared or creased page s ; writing or highlighting inside or on the edges; sticker s or other adhesive on cover; CD DVD may not be included; and book may be a former library copy. Seller Inventory # SEWV.0974386006.A
Stock Image
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
New
Hardcover
Seller: GoldBooks, Denver, CO, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: new. New Copy. Customer Service Guaranteed. Seller Inventory # 73G81_92_0974386006
Seller Image
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
Used
Hardcover
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Seller rating 5 out of 5 stars
hardcover. Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Seller Inventory # rev7422617925
Buy Used
£ 32.34
£ 6.45 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Seller: Revaluation Books, Exeter, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Brand New. 1st edition. 8.75x5.75x0.75 inches. In Stock. Seller Inventory # 0974386006
Buy New
£ 49.70
£ 10 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))
Published by
Health Administration Press, 2004
ISBN 10: 0974386006
ISBN 13: 9780974386003
New
Hardcover
Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-0974386006