Clear, Correct, Concise E-Mail : A Writing Workbook for Customer Service Agents - Softcover

Rudick, Marilynne; O'Flahavan, Leslie

Softcover

ISBN 10: 097259860X ISBN 13: 9780972598606

Publisher: E-WRITE, 2002

Synopsis

Clear, Correct, Concise E-Mail is a writing workbook for customer service agents who answer e-mail queries. The self-paced workbook uses e-mail exchanges between customers and companies to teach customer service professionals the writing s they need to communicate with customers. <P>The workbook includes a test to ess writing s; chapters on spelling and word use, punctuation, tone, clarity and conciseness. Agents will learn how to write for global customers. More than 35 writing exercises let agents practice writing s. Checklists and other writing tools help agents complete writing exercises and write effective e-mails on the job.

Edition details

• Publisher: E-WRITE
• Publication date: 2002
• Language: English
• ISBN 10: 097259860X
• ISBN 13: 9780972598606
• Binding: Paperback
• Edition number: 4
• Number of pages: 196